Contact Us
Have a question, suggestion, or need assistance? We're here to help. Our support team typically responds within 48 hours.
Common Inquiries
Before reaching out, you might find answers to common questions below:
Booking & Reservations
- How do I modify my booking? Log into the app, go to "My Bookings," and select the reservation you wish to modify.
- What's your cancellation policy? Free cancellation up to 2 hours before your booking. Late cancellations may incur a fee.
- Can I book multiple rooms? Yes, you can book multiple rooms for the same time slot if they're available.
Account & Payments
- How do I reset my password? Use the "Forgot Password" link on the login screen.
- What payment methods do you accept? We accept all major credit cards, debit cards, and digital wallets.
- Are my payment details secure? Yes, all payment processing is handled by certified secure payment processors.
Promotions & Loyalty
- How do I redeem a promo code? Enter your code at checkout when making a booking.
- How do loyalty points work? You earn points for every hour booked. Check the app for your current balance and rewards.
- When is happy hour? Happy hour times vary daily. Check the app for today's schedule.
Privacy & Data
- How is my data protected? Please review our Privacy Policy for detailed information.
- How do I delete my account? Visit our data deletion page to submit a request.
Still need help? Don't hesitate to reach out using the form above or email us directly at [email protected]. We're committed to providing excellent service to all our members.